Privacy Policy

This Privacy Policy describes how the Narok Truckers Sacco Ltd (NTS) website, www.naroktruckerssacco.com, may collect and use personal information when you browse the site, contact NTS, or submit an enquiry.

It applies to the NTS website and to personal information handled through your interactions with it. [NTS TO CONFIRM: state whether this policy is also intended to cover separate offline, membership, financial, employment or contractual data processing, which this draft does not assume]

Information you submit through the website

• Service request form (Services page): your name, phone or WhatsApp number, email address (optional), the service you need and an optional message.
• Updates sign-up (homepage): your email address.
• Anything else you choose to include in a free-text message.

The website forms do not ask for vehicle registration numbers, payment details, identity documents or your precise location. Please do not include sensitive personal information in your message.

Information shared when you contact NTS another way

If you call, message on WhatsApp or email NTS, the information you share is received through those channels.

Technical information

When you visit the website, your browser connects to the website host and to third-party services that deliver page resources such as fonts, icons and styling scripts. As with most websites, those providers may receive standard connection information, such as your IP address and browser details. [NTS TO CONFIRM: confirm the hosting provider and whether hosting logs, analytics or similar tools are used, and what they record]

• Responding to your enquiries and service requests.
• Communicating with you about the service you asked about.
• Providing the information you request.
• Sending updates such as transport updates, compliance reminders, member information and NTS announcements to people who sign up for them. [NTS TO CONFIRM: describe how people can stop receiving updates]
• Maintaining and troubleshooting the website.
• Helping protect the website against spam or misuse. The forms include basic spam-protection measures.

The website forms send submissions through FormSubmit (formsubmit.co), a third-party form service, which delivers them to the NTS email address, info@naroktruckerssacco.com. FormSubmit may process the information you submit in order to provide that service, and its own terms and privacy practices apply to its handling of it.

Links on the website that open WhatsApp, your phone dialler or your email app hand your interaction to those services, which apply their own terms and privacy practices.

[NTS TO CONFIRM: confirm the FormSubmit arrangement and settings, where submissions are stored, and who at NTS can access the enquiry inbox]

The website pages reviewed for this draft do not themselves set cookies, use browser storage, or load analytics or advertising trackers. Third-party services that deliver page resources, and the website host, may have their own technical behaviour. [NTS TO CONFIRM: confirm that every page of the live site matches this description, check the hosting platform, and decide whether a cookie notice or consent mechanism is needed]

Information may be handled by the service providers that operate website features, such as the form service and website host described above, where necessary for those features to work.

[NTS TO CONFIRM: list any other disclosures, for example to insurers, authorities or other partners, and any transfer of information outside Kenya. This draft does not describe any]

[NTS TO CONFIRM: describe the actual retention period for website enquiry and updates sign-up records, and how records are deleted]

NTS aims to apply reasonable safeguards to protect personal information. No website, email or online service can be guaranteed to be completely secure, so please take care about what you share online.

If you have a question or request about your personal information, please contact NTS using the details below, and say what you would like NTS to do.

[NTS TO CONFIRM: legal review required: check this section against the Kenyan data protection law in force and guidance from the Office of the Data Protection Commissioner, then describe the rights and request process that apply to NTS's actual role]

The website's forms are intended for general service enquiries and are not designed for children. Please avoid submitting children's personal information through them unless it is necessary for your enquiry. [NTS TO CONFIRM: confirm any additional requirements for children's information in NTS's operations]

This policy may be updated when the website, NTS service processes or applicable requirements change. The date at the top of this page shows when it was last revised.

For privacy-related questions, contact: